INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, we make every effort to provide our customers with images that look the same as the products. However please keep in mind that the actual color of a product may vary slightly from what is shown on the website images.

Where can I view my sales receipt?

For online orders with your Perunrace account: Sign in to see your orders and purchases · Find your order and see details & receipt. Also you may look in your contact email, we will send via email your purchase receipt after receiving your payment

How can I return an item?

You can return an item 14 days after receiving the item. Please keep all of your shipping documents. Please first contact us on email sales@perunrace.com. Please find more info in the Return Policy

Will you restock items indicated as “out of stock?”

Yes, we will restock products indicated as out of stock.

How and when I will receive my medal?

Pick a virtual challenge and buy
Run your way with your favorite tracker. Set a goal on your tracker and start exercising
Run at your convenient place and time. Anywhere and anytime
Complete and export the .gpx file or a screenshot from your tracker.
Email to sales@perunrace.com the screenshot or file
Your stunning medal will be shipped out within 2 business days. Find more info in the article How it Works

INFORMATION ABOUT US