FREQUENTLY ASKED QUESTIONS
ABOUT VIRTUAL EVENTS AND CHALLENEGES
This is a fitness challenge that forces you to roll a certain distance by running, walking or cycling. Virtual running challenges can be completed anywhere and anytime. It’s a great way to keep in shape and be motivated. You can set a goal on your fitness tracker and run wherever you live at your convenient time to complete this challenge.
This is a running event with a fixed date and distance. You have to book your participation and complete the event’s distance no matter where you are and which route you run. No fixed starting hour.
You can cancel your booking up to 10 days before the event’s date. Your booking tax will be fully refunded. After that date, you can choose another running event or challenge to participate and complete.
Please send a screenshot or .gpx file from your fitness tracking app or smartwatch at email@example.com
You will receive via email a colourful designed Personal Certificate of achievement to print yourself
By booking your virtual running event you consent to be listed on our webpage “Ranking” after the virtual event. The ranking is completely anonymous. You can change your mind anytime – in that case, please write an email at firstname.lastname@example.org to express your will to not participate in ranking.
For your personal data deletion please inform us on email@example.com
ABOUT PAYMENT, SHIPPING AND DELIVERY
Shipping of the award medals takes
- 4 days to GR & RO
- 7 to 10 days for the EU and UK
- 14-20 days for USA
Award medals for challenges are shipped out within 2 business days after you report to us the completion of the challenge.
Award medals for virtual runs are shipped out within 2 business days of the event’s and date.
In that case please write an email to firstname.lastname@example.org. We will consider other options for you.
We deliver Worldwide with tracking number. Medals are ready to dispatch. We ship our medals from the EU.
Shipping of the award medals depends of your location. Shipping cost:
EU zone 3,79 EUR
UK zone 3,89 EUR
USA and Canada 4,59 EUR
Greece & Romania 3,39 EUR
Bulgaria 2 EUR
Visa, Mastercard, American Express, Pay Pal, Google Pay, Sofort, iDeal, Giropay, Przelewy24
In case of account erasure requests please contact us to email@example.com and our admin will do this for you